mytool2002
33 lines
682 B
Markdown
33 lines
682 B
Markdown
---
|
|
artifact_type: page
|
|
slug: owner-exceptions
|
|
round: 3
|
|
status: draft
|
|
project: maxcpa
|
|
title: 升级处理页
|
|
---
|
|
|
|
# 升级处理页
|
|
|
|
## Route Information
|
|
|
|
- Route: `/owner/exceptions`
|
|
|
|
## Accessible Persona
|
|
|
|
- Firm Owner
|
|
|
|
## Story Steps Covered
|
|
|
|
- `事务所老板 / Activity 2 / Step 1`: 查看高价值客户和高风险客户提醒
|
|
- `事务所老板 / Activity 2 / Step 3`: 接收差评、反复改约或长期沉默的升级信号
|
|
|
|
## Page Responsibility
|
|
|
|
聚合真正需要老板亲自介入的关系风险、投诉风险和流失风险，避免老板被普通事务打扰，同时不错过高影响异常。
|
|
|
|
## Related Features
|
|
|
|
- 高价值客户提醒
|
|
- 升级异常处理
|