MaxCPA_FPA/analysis/pages/owner-exceptions.md

artifact_type, slug, round, status, project, title

artifact_type	slug	round	status	project	title
page	owner-exceptions	3	draft	maxcpa	升级处理页

升级处理页

Route Information

• Route: /owner/exceptions

Accessible Persona

• Firm Owner

Story Steps Covered

• 事务所老板 / Activity 2 / Step 1: 查看高价值客户和高风险客户提醒
• 事务所老板 / Activity 2 / Step 3: 接收差评、反复改约或长期沉默的升级信号

Page Responsibility

聚合真正需要老板亲自介入的关系风险、投诉风险和流失风险，避免老板被普通事务打扰，同时不错过高影响异常。

Related Features

• 高价值客户提醒
• 升级异常处理