artifact: add FPA analysis outputs through round 6

2026-06-20 14:08:46 +08:00
commit 8bf8795f96
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+---
+artifact_type: page
+slug: owner-exceptions
+round: 3
+status: draft
+project: maxcpa
+title: 升级处理页
+---
+
+# 升级处理页
+
+## Route Information
+
+- Route: `/owner/exceptions`
+
+## Accessible Persona
+
+- Firm Owner
+
+## Story Steps Covered
+
+- `事务所老板 / Activity 2 / Step 1`: 查看高价值客户和高风险客户提醒
+- `事务所老板 / Activity 2 / Step 3`: 接收差评、反复改约或长期沉默的升级信号
+
+## Page Responsibility
+
+聚合真正需要老板亲自介入的关系风险、投诉风险和流失风险，避免老板被普通事务打扰，同时不错过高影响异常。
+
+## Related Features
+
+- 高价值客户提醒
+- 升级异常处理